Shipping Policy

SHIPPING POLICY

Thank you for visiting and shopping at Manor House Concepts. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order                                                                                         An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2.Shipment Processing Time                                                                             Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 5 Days. We will contact you for some reason if there are any delays.

3.Shipment Locations                                                                                                    3.1 Domestic Only                                                                                                Manor House Concepts does not ship internationally at this time. We ship             domestic only - anywhere in Australia.                                                                    3.2 Shipping Restrictions                                                                                        Our company does ship to both commercial and domestic addresses.

4. Shipment rates and delivery estimates                                                          We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Please note:                                                                                                           (i) Business day means Monday to Friday, except holidays.                                   (ii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.                                                          (iii) Products may be delivered in separate shipments.                                          (iv) When placing your order, we consider these factors when calculating the Estimated Delivery Date:                                                                                                            (A) Transit Time: The amount of time it takes your order to leave                                 our distribution centre and arrive at the local delivery carrier.                         (B) Weight factor: Shipping costs are based on the weight of your                                 order and the delivery method. To find out how much your                                     order will cost, simple add the items you would like to                                           purchase to your cart, and proceed to the checkout page.                                     Once at the checkout screen, shipping charges will be                                           displayed.                                                                                    (v) Due to Acts of God, Flooding, Bush fires, Government travel restrictions, Traffic, Weather Conditions, Failed Delivery Attempts, Vehicle Breakdowns, Lost Packages, Technology Issues, Spikes in Shipment Delivery Volumes., packages to and from our facility in Perth, Western Australia may be delayed. We appreciate your patience during this time.                                                              5. Tracking Options                                                                                              Manor House Concepts aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.                                                                                  5.1 Domestic and International All orders delivered within Australia                             automatically have tracking. 

                   International orders are sent with FedEx. This service comes with                         tracking and your tracking number will be sent to you once it has                         been posted. If we are requested to make alternative shipping                             arrangements we cannot guarantee tracking and will not be                                 responsible for the delivery of orders sent internationally.                    6. International Customs, Duties and Taxes                                                      Manor House Concepts handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.                        7. Damages                                                                                                            If there is any damage to the packaging on delivery, contact us immediately at manor@manorhc.com.au or 0407 215 215.                                                         8. Missing or Lost Package                                                                        There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbor. Manor House Concepts politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at manor@manorhc.com.au or 0407 215 215 to report missing or lost packages.    9. Questions                                                                                                         If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at manor@manorhc.com.au or 0407 215 215.